Showing posts with label distribution channels. Show all posts
Showing posts with label distribution channels. Show all posts

Saturday, July 21, 2018

Distribution Channel: Intro, Choosing a Channel, Intro to Distributors

A marketer must determine a distribution channel, ie the collection of processes and partners that move products from the manufacturer to consumer. These processes generally involve the following. 
  • lead generation communication channels
  • transactions (like billing and sales)
  • logistics (like shipping, tracking, etc)
  • financing
  • post-sale support


The marketer may choose to either establish a direct B2C channel of distribution with consumers in which (s)he assumes responsibility for all of the processes. An example of this is the brick and mortar computer store owned and run by the computer's manufacturer, Apple. Dell's online store for selling computers was its direct B2C channel with customers. IBM's company-run technical sales force is a B2B version of this. Notice that, even if the contact is only online (and not physical) as in the cases of Dell and IBM, the distribution channel is still considered to be 'direct'.

Otherwise, the marketer may prefer to perform all these tasks through an indirect channel, ie via a distributor. Examples of indirect distribution include cases in which manufacturers sell products on the Amazon.com online storefront which includes doorstep delivery through the Fulfilment by Amazon (FBA) service.


DIRECT channels of distribution (strengths and weaknesses)
  • Strengths
    • Contact with the consumer. you can get fast feedback about what changing needs and concerns about your product
    • You control the entire brand experience, thereby minimizing brand risk.
    • The involved parties are very specifically invested in your product 
    • You have a better profit margin
  • Weaknesses
    • You may have a smaller market coverage than otherwise
    • You must generate all of your leads on your own
    • Higher fixed costs (labor, storage facility, sales room, opportunity costs, etc)

INDIRECT channels of distribution (strengths and weaknesses)
  • Strengths
    • Larger market coverage. Distributors may reach new segments that you could not have otherwise
    • Lower fixed costs 
  • Weaknesses
    • smaller margins
    • distributor is less focused on your product
    • You have little or no contact with customers. (Example: Manufacturers will not know their customers that use Amazon because Amazon does not share customer lists) 



Channel decision matrix (Which type of channel should you use?)
This section will illustrate how you can select appropriate distribution channels in 2 steps. 

Step 1 involves a detailed description of the product. This description should include its stage within the product life cycle and relevant features (competitive advantage, target market psychographics, price, etc).

Step 2 involves the decision matrix. Each row represents a distribution option while each column asks a question for that option. Answer questions with yes or no in each column for the respective distribution option. In the example below, the distribution channel options for which you have answered 'yes' to all the questions are probably good channel options. You may number them in order of use if that helps. For instance, this is a startup product which requires more market knowledge. Consequently, although there are several good options, some are more suitable in the immediate term.


Step 1: Product: cosmetics (soaps, creams, serums); handcrafted; natural ingredients; startup in a new local market; still doing research and development; mid- to high-range; for persons concerned with aging. 

Step 2: Distribution channel decision matrix





Channel options 
Will target customers buy?
Fits product and brand position (like relative pricing and quality)?
Suitable for the organization? (image-wise)
Profit potential?
Direct distribution channel
One-on-one sale to friends & neighbors
yes
yes
no
no. not long term.
Shop at my home (residential area, 15 minutes from city center)
Maybe: Only those in the area.
Yes
yes
No. High opportunity costs. Inconvenient location may not generate good sales volumes. Too much advertising needed.
Internet: custom orders that are shipped to homes.  4
yes
yes
yes
yes
Indirect distribution channel
Elena, Popular farmer’s market retailer. May not require special shipping arrangements.   2 
yes
yes: Since so busy & personal feedback not easy, best to go here after you know the market a little more.
yes
yes
Internet: custom orders that are shipped to retail outlets. 4




Art center
maybe
maybe
unsure
Unsure
Lian, Tiny one-person natural products boutique retailer of complementary products. In the heart of the city center and does not require special shipping arrangements  1 
yes
yes: Lian is more likely able to get feedback for product improvement & suggestion for growth.
yes
Yes
High end supermarket  3
yes
yes: Go here after you have already established yourself with Elena and Lian.
yes
Yes

















ConclusionDirect channels to family and friends may be ideal for preliminary product development because this startup business needs feedback from a few customers to improve the product better before using larger less intimate distribution channels. After it is established, its first professional channel can be through Lian's tiny one-person natural products boutique retail outlet. Although in the city center, Lian has more direct and personal contact with her customers. 

At a later point, when product development is no longer an issue and the product is well liked in the smaller markets, use a distributor as a channel for expansion into other regions and even countries.


What are distributors
Distributors are middlemen in trade. Specifically, they buy products from manufacturers and then resell those products for profit to retailers (and sometimes consumers). Common features of distributors include the following. Most distributors provide strong manpower to fulfill the following functions.


  • They can warehouse your product
  • They work in 'large volumes' 
  • They can find retailer for your product. They already have an established customer base with many retailers.
  • They can handle logistics and will truck deliver your product to retailers. Consequently, they often offer a quicker route to the market than you would have been able to alone 
  • They may offer attractive  options for retailers like credit.
  • Distributors may demand roughly 25% to 30% of the producer's profit ...



  • Why use a distributor
    • Market expansion (into an international location). In such a case, you will want to find a distributor that is local in that foreign country.
    • You lack all of the in-house resources and capabilities to complete the tasks associated with having a direct channel of distribution.
    • You wish to ease your work load. Some manufacturers do not mind taking the smaller cut if they know they only need to focus on making the product.
    • Retailers force you to sell through distributors. This is a common requirement among online retailers. This is their preference because the distributor handles details that manufacturers may find challenging, like shipping and delivery.


    Why NOT use a distributor
    • if you have the resources, you can do all of the work yourself like delivery that is acceptable to the retailer. This is advisable if you would prefer to keep more profits. Major retailers will often buy directly from small manufacturers if the product and packaging are sufficiently interesting and your business is set up sufficiently well to produce consistently. Packaging is especially important to retailers because it drives sales.
    • you produce small volumes. Before working with distributors, prepare your business to be able to increase production, sometimes very quickly. You may ruin the relationship if you are ill-prepared.


    Motivate distribution channel partners
    Consider the tactics that apply to your chosen distribution channel.
    • Clear and consistent messaging based on your B2B unique value proposition
    • Offer a fair opportunity for higher sales and profitability (example calculate wholesale prices that allow channel partner to meet profit margin objectives, bundling, etc)
    • Offer promise of good current and future product line(s)
    • Co-marketing (or collaborate marketing) opportunities. This involves 2 distribution partners from different distribution channels performing marketing mix roles for each other's products on their respective channels. Sometimes, this may involve promoting each other's products in a bundle.
    • Offer superior customer experience and customer service
      • attractive terms and conditions
      • support and training
      • personal attention for superior 
    • Whenever possible, speak directly with and get contact details for buyers and their assistants, ie versus simply completing the application forms. The normal application forms do not allow you the chance to differentiate your offering very well and leaves your product subject to the whims of the person processing your application.
    • Attend a 'vendor day', ie a day that a retailer allows potential manufacturers to meet the buyer.


    CONTENT RELATED TO DISTRIBUTION CHANNELS

    Saturday, April 1, 2017

    How to Price Products in the Cottage Industry

    To price successfully as a small cottage industry manufacturer, you must do margin calculations that consider ALL players within the distribution chain and market. These players must not only be your current contacts but also potential ones (like distributors, wholesalers, final consumers and so on), even if you do not yet have foreseeable plans for them.

    On one hand, each player in the distribution chain must make enough money. On the other, your retailer's price must be at a level that customers are happy and willing to pay. The price should not be too high and not too low, ie depending on your product, your unique value proposition and desired market position. After all, avoiding an excessively low price is equally important since some products and their corresponding target market associate lower prices with inferior quality). Furthermore, the price should reflect the appreciable / perceived value of the product to ensure repeat sales which is another key factor in retention marketing. After considering the potential prices you may charge, you may need to change the quality of materials, to take extra time finding and negotiating with suppliers for better raw material prices. In short, whether your current plans involve selling only at the wholesale or retail, you should markup twice, for both. You never know what future opportunities will arise.

    In short, this process is unlikely to be neat and linear for the best of us. The following discussion shows 3 pricing methods that are best used together to hopefully streamline the pricing process. These methods are 1) the cost based, 2) customer based and 3) competition based pricing methods. They consider the perspectives and consequent influence of very noteworthy stakeholders. Specifically, the cost based method considers your perspective as the manufacture. It illustrates the lowest price that you can afford to offer the market to ensure that you make profit. However, this very common approach can fall short and rob a business of further profit by considering other pricing methods. The customer based pricing method considers how the customer perceives value as it relates to pricing and product value. Finally, the competition based pricing method considers the ways in which each competitor's brand positions itself in a specific way on the bases of price on one hand and value on the next. You can then decide how to use pricing to gain some type of competitive advantage based on how 1) pricing (whether high or low) signals the brand's relative position and 2) perceived customer value (whether high or low). Essentially, the different methods help you establish a range of prices within the low and high point.


    COST BASED PRICING METHOD
    To know your minimum price using the cost-based pricing method, you will need
    • production cost per unit. Remember to include factors like the following as they all have a cost, even if an opportunity cost.
      • labor per unit, even if you are making the product. If unsure of the rate to use, consider the wage  or salary you can reasonably expect to pay someone else.
      • packaging per unit
      • If applicable, fees that retailers charge like:
        • slotting charges aka shelving feeSlotting fees [or 'tarifas de asignación' in Spanish] are one-off fees payable to retailers for placing each new product on retail shelves and or in the warehouse, ie until the performance of the product can be established within a period of usually 6 months.
        • Instore advertising fees. In some cases, this can even involve shelf talkers and other types of point of purchase (POP) messaging.
    • per unit cost for anything else involved in your costing like the following. Be mindful of the part of these costs that may be considered expenses for tax purposes.
      • overheads per unit (utilities, warehouse costs, promotional costs, taxes, etc)
    • your margin goals (ie the amount you decide your business should make per unit. Ideally, your margins should not be below roughly 50%. Margins below 35% are questionable regarding whether the business is worthwhile, especially if your business has longer term goals of not needing to sell retail again.
    • your retailer's margin goal requirements. This varies according to the industry and the type of retailer, whether your retailers are mass or boutique retailers and whether there are other middle men involved. You must therefore ask your retailer this direct question, "What is your margin requirement?" They will generally respond immediately. If you can not get this information, assume a goal, like a 'keystone markup' or a variation of the classic keystone markup. (A keystone markup occurs when the retailer doubles your wholesale price. In other words, if your wholesale price per unit was $1, the retailer's price to the consumers will be $2). Consider factors that may affect the retailer's goals. Such goals may include his location. For instance, touristy or high end locations tend to be pricier. High end products in high end locations may reach the triple key point. Consequently, the retailer's markup goal may exceed the classic keystone level. Some variations may not even be rounded numbers as shown in the image below. For instance, some people use 2.2. Seek out the industry and other standards.
    Here is an example of how you can establish the wholesale price based on the consumer's reservation price and your wholesale customer's margin goal. Example(s) 


    Your wholesale customer's Markup = 25%

    The consumer's reservation price aka your customer's 'SP' = $125  (ie 125% of your customer's 'CP' or 1.25)

    What should be the CP?


    SP = 125% (or 1.25)

    So CP = $125 / 1.25 = $100

    Check back to verify your calculation is correction:  $100 X 1.25 = $125


     

    Example(s): 

    Markup = 30%

    SP = $200 ... (ie 130% or 1.3 of CP)

    CP = 200 / 1.3 = $154


    • your discounts policy (example a 5% discount for wholesalers who pay immediately)

    Here is how to do the calculation: 


    ***Step 0: Lowest tolerable sale price for the highest CP that you must pay at some time.
    If you want a fixed sale price but your cost price varies according to different suppliers, different volume-related prices, price changes by suppliers, market forces and so on, calculate your highest probable cost price (so you can know your lowest tolerable wholesale sale price / SP). For more complex cases like if your product comprises multiple components from numerous sources and even more price variations, make an estimate using the percentage of change of the most costly component(s).



    CP scenario 1 = 0.75
    CP scenario 2 = 0.85
    CP scenario 3 = 1.00

    Highest CP: 
    1.00
    Lowest tolerable sale price should have a margin (of the cost price) of 51%:
    X 1.51

    Lowest tolerable sale price

    1.51


    Highest tolerable cost price / CP 
    Consider the highest CP you should pay to be justify making the product and to remain profitable. Your internal cost relates to the highest sale price that your target market throughout the distribution channel will pay. After all, if your CP is high or rises but the market finds the sale price (SP) unbearable, it may no longer be worthwhile to carry the item.


    If you have more data to start from the CP perspective (ie versus the SP perspective), this part of the pricing process is non-linear.  

    Specifically, when you calculate the final price to be offered to retail customers, you will then need to return to this step. If market research suggests the highest SP your target will pay 
    • is $5.00, ie it exceeds the final standard retail price, your CP is acceptable
    • is $3.00, ie it falls below the final standard retail price, your CP is NOT acceptable



    Markup / Margin (Cost price) # 1 (to set a price for distributors. This gives the distributor the potential to earn apx 20% in a fictitious scenario.)
    Unit production & other costs:                 
    1.00
    Based on your margin goal of +80% (ie 100% less a premium for distribution services):                            
      X 1.75
    Full price we charge to the distributor:      
    1.75

    Optional: less discounts like for extra large orders, convenience distributors can provide to customers, full prepayment, EXW, etc (5%):                
    -0.0875
    Discounted price we charge to the distributor:                
    1.6625
    NB. Exceeds my lowest tolerable SP***




    Markup # 2 (to set the wholesale price you charge to retailers)
    Unit production & other costs:
                                              1.00
    Based on your margin goal of +100%:   
                                X 2
    Full wholesale price we charge to the retailer:  
    2.00
    less discounts like for advance payment (5%):                
    -0.10
    Discounted wholesale price we charge to the retailer:                
    1.90
    NB. Exceeds my lowest tolerable SP***


    Markup # 3 (to set a retail price you charge to consumers)
    Considering your retailer's margin (keystonegoal of  +200%:  
    X4


    Full retail price:                                     
    4.00 

    A retailer that may have bought at the discounted wholesale price may calculate based on a margin (keystone) goal of  +100%:  
    X2
    retail price:                                     
    3.80 


    Are the prices higher than you worry people will pay? 
    If the minimum cost is higher than you think your market will bear, consider the following.
    • Do NOT rush to reduce the prices, especially if you are trying to build a business for the long term. There are dangers of not accounting from early for dealing directly with other players. For instance, if you begin by selling only retail to consumers for $2 (which should have been your wholesale price), when you want to eventually sell wholesale, those wholesale customers will expect a discounted price, usually at 50% of what they know to be your current retail price. Furthermore, you will not want to suddenly increase the price for your retail customers.
    • Maximize your operational efficiency. Example:
      • Make larger batch sizes that can also become your minimum wholesale order size.
      • Streamline your processes.
    • Lower your material costs however possible. Do not scoff at 'small' savings that wholesalers can give because remember that that cost gets multiplied 4 times and will be felt by retail price customers. Example:
      • Buy raw materials in huge bulk 
      • Negotiate discounted rates even if you already receive the wholesale price.
    • Find creative ways to add or generate perceived value. As much as possible, work on creating a premium brand. Example:
      • Sell at high end stores whose stock already have a high perceived value. Essentially, generate more perceived value by using the power of association.
      • Wherever possible, highlight the product benefits, especially those that give you competitive advantage. Do this on a product descriptions, your label, advertisements and so on.
      • Provide superior customer experience and service.
      • Create credibility. You can do this with the help of persons that the market values highly. For instance, for health care products, you may use persons from the medical profession that can endorse the product's value. For instance, if you make and sell skin care products, consider respected professionals as spokesmen like school nurses, pharmacists, makeup artists, influential community member, a celebrity with the characteristics that your market desires (through the product) and so on. 
      • Use high quality images on websites, labels and so on.



    CUSTOMER BASED PRICING METHOD
    Do your product and price reflect the image and unique value proposition of your brand? Find out the highest your target will pay for your product. If your target market is most concerned with
    • AN IMAGE OF PRESTIGE that burnishes the customer's reputation, prestige-oriented customers will believe a higher price signifies higher quality and will be happy to pay for the product. They are more likely to consider the product part of a premium brand. If the quality is truly as they expect, you can generate loyal customers. Higher priced items may limit your market volume but, if your product meets the customer expectation, the customer base will be loyal enough keep you in business. Also, running the business can become easier since you can better reach the ideal of spending less time actually making your product and more time strategically marketing it for high sales.
      • conversely: ECONOMIZING, bargain seekers are likely to buy only if the price is low.
    • PRODUCT QUALITY, your customers are likely to be willing to pay a premium for the special qualities that you offer.
      • Does your product have 'lower cost of ownership?' For instance, when compared with cheaper alternatives that need to be fixed and replaced with greater frequency, a more costly product that is well-built costs the customer less in time and money from not needing to service the product, convenience of hassle-free good performance, etc. 
      • The 'extended perception of a product includes customer experience and services. Customers often pay a premium for better quality of the extended product. Do not underestimate these things.

    If pricing is very important to your product's perceived value, consider establishing policies for the following.
    • a manufacturer suggested retail price (MSRP). 
    • minimum & / maximum allowable retail prices like a minimum advertised price (MAP). Note however that a MAP is not necessarily the lowest price of the final sale but of advertising. This minimum protects the perceived value of the brand and ensure that customers will still pay the MSRP which is higher. Consequently the MAP is often used as a discount or sale price. Sometimes, the MAP is set as a fixed percentage below the MSRP. However, if you are likely to make changes to the MSRP for some and not all retailers but must maintain the same minimum price among all retailers, it is better to separate the 2 rules, ie as opposed to making the MAP a percentage of the MSRP.
    • restrictions against liquidation pricing, using the product as a loss leader and so on.
    • Bundling. If bundling is allowed, consider whether you are trying to build a premium brand and whether the retailer must get your pre-approval of the other brands with which your brand should be bundled.
    • Promotions. 
    • Customer experience bonuses the retailer will value like assistance with brand awareness promotions that also help your business.


    COMPETITOR BASED PRICING METHOD
    This pricing method is based on determining where your competition exists on a matrix of the 4 following possible positions. 

    High Price, Low Quality
    High Price, High Quality
    Low Price, Low Quality
    Low Price, High Quality

    Consider your unique value proposition and what your target market values. There are no good or bad positions, only appropriate ones. Each position on the matrix can be used as a positioning strategy as follows. 

    Consider the previous pricing method, customer based pricing method. Ask yourself what a price signals to your target market about your brand. ie relative to the competition.

    Skimming. This method involves setting a price that is high, relative to the norm. This strategy attempts to 
    • signal a higher quality price to customers who are willing to pay a premium for some perceived high value
    • reap as high profits as possible from a novelty before the competition can copy it, after which the high price is usually reduced. 

    Undercutting. This method involves trying to take away some price conscious customers from a competitor. A safe way of managing this is by undercutting only in a small area that just gets new customers in the door without lowering all of your prices.

    Penetrate. This strategy is used by newcomers to the market wanting to gain market share. For instance, you may offer a lower price for a high value product. However, be very careful with it as it can depress market prices and create a poor impression of your product. Consider the matching strategy as an entry alternative if you have concerns.

    Match. This strategies involves setting your prices on the same level as that of your competition. A safe approach to this is to have another product that is priced only slightly higher. 
    • This may be a way of showing your customer that you have a comparable price but a higher quality product, ie low price, high quality.
    • {Perhaps this can be a way of safely entering into a market.]


    CONTENT RELATED TO PRICING IN THE COTTAGE INDUSTRY
    • Beware, do not leave money on the table if possible. To know if the cost-based pricing method illustrated on this page does this, find out the highest your target will pay (ie the reservation price or walk-away price) for your product. 
    • After you know the highest your target will pay, calculate the highest tolerable cost price you should pay to ensure you remain profitable. 
    • Consider the retail price you will charge consumers directly as well as the realistic price that retailers are likely to charge consumers. Then consider establishing a Minimum Advertised Price (MAP) to protect your brand and other retailers.
    • Distribution channels 101, distributors and knowing when to use them.
    • Retailers really want to see your website and social media presence. Social proof is very useful to retailers.
    • A new trend is to have a road rep, ie someone who literally travels throughout your country with samples with the hope of finding buyers. This is a new means of connecting with buyers since the influx of markets makes it difficult to meet many customers. The earnings of a road rep may come entirely from commissions.
    • Consider your internal pricing policy. For instance, under what circumstances will you change prices in a market used to fixed prices? If the highest cost price scenario raises and I must use that option consecutively for a certain period beyond its otherwise random probable chance of being applied, I might want to raise prices.
    • Wholesale payment terms
    • Tier pricing establishes price tiers and is often used in wholesale pricing, an area in which sale volumes are considerably larger (than retail). Notice the volume ranges in the example immediately below. Tier pricing should not be confused with volume pricing, which is more commonly used in retail (for which sale volumes are considerably smaller).
    • When approach sellers, get an advantage by introducing you and your company effectively.