- Branding 101.
- Brand repositioning 101
- If you are concerned that selling at higher prices will encourage sales objections, master the art of overcoming sales objections
- Learn about subscriptions boxes as another strategy for decommodization of your product.
- Use persuasion psychology to help you convince your market to pay higher prices.
- Psychological pricing
- *IMAGE ABOVE. While water is abundant, Perrier has created a high end brand by bottling natural mineral water, its distinctive green bottle, and boasting its competitively higher levels of naturally occurring carbonation.
Monday, September 14, 2020
DeCommoditization for Profitable Pricing
Saturday, March 31, 2018
Know The Highest Price Customers Will Pay
- Survey your target market or brainstorm to position your brand within the demand matrix (illustrated below). A demand matrix is similar to attribute-based brand positioning and perceptual mapping exercises. It is a positioning tool that plots sales channels where your and the competitor's brands may sell your products to achieve the most suitable level of demand.
Notice how different brands fall within different industries, like the food industry or for finding scientific research information. Each quadrant carries certain consumer expectations regarding various marketing mix elements that influence customer value perceptions like sales channel types along with associated purchase experience, levels of personalized customer service, packaging and associated unboxing experience and so on. You can therefore alter these factors appropriately to affect the price.
|
High
PRICE é Low |
.HIGH
END. .High price, few
customers. > Eleven Madison Park (fine dining) > 1-on-1 consultation, |
.GOLDEN
GOOSE. .High price, many
customers. > Starbucks > Peer reviewed research journal, Apple computers, |
|
.LABOR
OF LOVE. .low price, few
customers. > Old fashioned preparation from
scratch > influencer blog post |
.MASS
MARKET. .low price, many
customers. > McDonalds, > textbook
|
|
|
|
Few CUSTOMERS è Many |
|
Golden Goose is any marketer's dream. Products that apply are associated with status, have a unique niche or speciality quality for unique problems.
High end sales channels
- speciality stores like comfortable stores specializing in a narrow product mix like cosmetics, high end car parts and so on. (NOT discount locations, supermarkets, or other volume-driven inventory) Example(s): Toys R Us,
- brand-specific stores. Example(s): Sephora;
Services
- Personalized, trained customer service personnel, samples (NOT self-service). Example(s): ....,
Packaging
- Packaging for consumer goods focus on evoking emotional responses (versus needing clear packaging that allows leads to review products pre-purchase and prevent theft). Example(s): high end cosmetics often use boxes and bottles that conceal the products unlike lower end products that rely on the transparency of blister packaging much more. Features that are subconsciously perceived as having higher quality in cosmetics packaging include: heavier packaging; metal or metallic looking trim; snapping sound for closing the package; uniqueness or creativity. Furthermore, research has also shown that the the more high end a sales channel, the greater application of luxurious finishes were used for the packaging.
Product samples, add-ons, etc
- Add-ons are more likely in higher end products. For instance, cosmetic products may include application tools, brushes, tote bags and so on.
- Use as many open-ended questions as possible to get deep insight.
- To receive valid answers, present the survey as being focused on value creation and satisfaction. Marketers have seen that the market often minimizes the price for their benefit.
- Know your customer.
- How does your market form self esteem? For instance, if social stratification is extremely important because they compare themselves with others to establish their own personal social value, a product that burnishes their reputation is valuable, regardless of whether they perceive themselves as having a lot of money.
- Key characteristics of your market. For instance, do mothers of young children value and will buy products that save time while older empty nesters value luxury more?
- How does your target perceive value in your niche regarding each element of the marketing mix?
- Trying to establish the things for which your market will pay a premium, ask about what is very valuable re matters like quality of the product and associated services, convenience (payment methods, how they get the product, etc), how hassle-free the product is, does the customer need to personally relate to the owner or like the business' people to want to support it, etc.
- What kind of price differences do not matter because the market is preoccupied otherwise in life and will consider such differences too negligible to care. For instance, if your price is higher than the competition's but your product carries a perception of being more eye-catching, hassle-free, easier to get and keep, etc and y your market perceives $5 as a negligible amount, the market will pay for your higher price without giving it much thought.
- What are the target market's preferred competing products? The more fussy the market is over different competing products, the more price-sensitive the market is likely to be. Conversely, if the market is not loyal or has an alternative, this indicates an opportunity to charge higher than otherwise.
- How will they like to be served better than what the competition is already doing? ... by what you are already doing and so on?
- How does your target define the unique value proposition for your competition?
- Does your unique value proposition match that perception of product value? Consider honing and remaining true to your unique value proposition if not.
- Start out with a direct question about the most customers will pay. This has been show to provide understated prices that customers use for their personal benefit.
- See how to calculate prices for distributors, wholesale buyers and retail buyers.
- The demand matrix should not only help marketers to know where customers will buy their products but also allow marketers to look at competing brands in the desired quadrant for packaging design ideas in order to price accordingly.
- Internal links: demand matrix;
- Case studies
- cosmetics industry
Saturday, April 1, 2017
How to Price Products in the Cottage Industry
- production cost per unit. Remember to include factors like the following as they all have a cost, even if an opportunity cost.
- labor per unit, even if you are making the product. If unsure of the rate to use, consider the wage or salary you can reasonably expect to pay someone else.
- packaging per unit.
- If applicable, fees that retailers charge like:
- slotting charges aka shelving fee. Slotting fees [or 'tarifas de asignación' in Spanish] are one-off fees payable to retailers for placing each new product on retail shelves and or in the warehouse, ie until the performance of the product can be established within a period of usually 6 months.
- Instore advertising fees. In some cases, this can even involve shelf talkers and other types of point of purchase (POP) messaging.
- per unit cost for anything else involved in your costing like the following. Be mindful of the part of these costs that may be considered expenses for tax purposes.
- overheads per unit (utilities, warehouse costs, promotional costs, taxes, etc)
- your margin goals (ie the amount you decide your business should make per unit. Ideally, your margins should not be below roughly 50%. Margins below 35% are questionable regarding whether the business is worthwhile, especially if your business has longer term goals of not needing to sell retail again.
- your retailer's margin goal requirements. This varies according to the industry and the type of retailer, whether your retailers are mass or boutique retailers and whether there are other middle men involved. You must therefore ask your retailer this direct question, "What is your margin requirement?" They will generally respond immediately. If you can not get this information, assume a goal, like a 'keystone markup' or a variation of the classic keystone markup. (A keystone markup occurs when the retailer doubles your wholesale price. In other words, if your wholesale price per unit was $1, the retailer's price to the consumers will be $2). Consider factors that may affect the retailer's goals. Such goals may include his location. For instance, touristy or high end locations tend to be pricier. High end products in high end locations may reach the triple key point. Consequently, the retailer's markup goal may exceed the classic keystone level. Some variations may not even be rounded numbers as shown in the image below. For instance, some people use 2.2. Seek out the industry and other standards.
Here is an example of how you can establish the wholesale price based on the consumer's reservation price and your wholesale customer's margin goal. Example(s)
Your wholesale customer's Markup = 25%
The consumer's reservation price aka your customer's 'SP' = $125 (ie 125% of your customer's 'CP' or 1.25)
What should be the CP?
SP = 125% (or 1.25)
So CP = $125 / 1.25 = $100
Check back to verify your calculation is correction: $100 X 1.25 = $125
Example(s):
Markup = 30%
SP = $200 ... (ie 130% or 1.3 of CP)
CP = 200 / 1.3 = $154
- your discounts policy (example a 5% discount for wholesalers who pay immediately)
***Step 0: Lowest tolerable sale price for the highest CP that you must pay at some time.
Lowest tolerable sale price
Highest tolerable cost price / CP
Consider the highest CP you should pay to be justify making the product and to remain profitable. Your internal cost relates to the highest sale price that your target market throughout the distribution channel will pay. After all, if your CP is high or rises but the market finds the sale price (SP) unbearable, it may no longer be worthwhile to carry the item.
If you have more data to start from the CP perspective (ie versus the SP perspective), this part of the pricing process is non-linear.
Specifically, when you calculate the final price to be offered to retail customers, you will then need to return to this step. If market research suggests the highest SP your target will pay
- is $5.00, ie it exceeds the final standard retail price, your CP is acceptable
- is $3.00, ie it falls below the final standard retail price, your CP is NOT acceptable
Optional: less discounts like for extra large orders, convenience distributors can provide to customers, full prepayment, EXW, etc (5%):
NB. Exceeds my lowest tolerable SP***
A retailer that may have bought at the discounted wholesale price may calculate based on a margin (keystone) goal of +100%:
- Do NOT rush to reduce the prices, especially if you are trying to build a business for the long term. There are dangers of not accounting from early for dealing directly with other players. For instance, if you begin by selling only retail to consumers for $2 (which should have been your wholesale price), when you want to eventually sell wholesale, those wholesale customers will expect a discounted price, usually at 50% of what they know to be your current retail price. Furthermore, you will not want to suddenly increase the price for your retail customers.
- Maximize your operational efficiency. Example:
- Make larger batch sizes that can also become your minimum wholesale order size.
- Streamline your processes.
- Lower your material costs however possible. Do not scoff at 'small' savings that wholesalers can give because remember that that cost gets multiplied 4 times and will be felt by retail price customers. Example:
- Buy raw materials in huge bulk
- Negotiate discounted rates even if you already receive the wholesale price.
- Find creative ways to add or generate perceived value. As much as possible, work on creating a premium brand. Example:
- Sell at high end stores whose stock already have a high perceived value. Essentially, generate more perceived value by using the power of association.
- Wherever possible, highlight the product benefits, especially those that give you competitive advantage. Do this on a product descriptions, your label, advertisements and so on.
- Provide superior customer experience and service.
- Create credibility. You can do this with the help of persons that the market values highly. For instance, for health care products, you may use persons from the medical profession that can endorse the product's value. For instance, if you make and sell skin care products, consider respected professionals as spokesmen like school nurses, pharmacists, makeup artists, influential community member, a celebrity with the characteristics that your market desires (through the product) and so on.
- Use high quality images on websites, labels and so on.
- AN IMAGE OF PRESTIGE that burnishes the customer's reputation, prestige-oriented customers will believe a higher price signifies higher quality and will be happy to pay for the product. They are more likely to consider the product part of a premium brand. If the quality is truly as they expect, you can generate loyal customers. Higher priced items may limit your market volume but, if your product meets the customer expectation, the customer base will be loyal enough keep you in business. Also, running the business can become easier since you can better reach the ideal of spending less time actually making your product and more time strategically marketing it for high sales.
- conversely: ECONOMIZING, bargain seekers are likely to buy only if the price is low.
- PRODUCT QUALITY, your customers are likely to be willing to pay a premium for the special qualities that you offer.
- Does your product have 'lower cost of ownership?' For instance, when compared with cheaper alternatives that need to be fixed and replaced with greater frequency, a more costly product that is well-built costs the customer less in time and money from not needing to service the product, convenience of hassle-free good performance, etc.
- The 'extended perception of a product includes customer experience and services. Customers often pay a premium for better quality of the extended product. Do not underestimate these things.
- a manufacturer suggested retail price (MSRP).
- minimum & / maximum allowable retail prices like a minimum advertised price (MAP). Note however that a MAP is not necessarily the lowest price of the final sale but of advertising. This minimum protects the perceived value of the brand and ensure that customers will still pay the MSRP which is higher. Consequently the MAP is often used as a discount or sale price. Sometimes, the MAP is set as a fixed percentage below the MSRP. However, if you are likely to make changes to the MSRP for some and not all retailers but must maintain the same minimum price among all retailers, it is better to separate the 2 rules, ie as opposed to making the MAP a percentage of the MSRP.
- restrictions against liquidation pricing, using the product as a loss leader and so on.
- Bundling. If bundling is allowed, consider whether you are trying to build a premium brand and whether the retailer must get your pre-approval of the other brands with which your brand should be bundled.
- Promotions.
- Customer experience bonuses the retailer will value like assistance with brand awareness promotions that also help your business.
- signal a higher quality price to customers who are willing to pay a premium for some perceived high value
- reap as high profits as possible from a novelty before the competition can copy it, after which the high price is usually reduced.
- This may be a way of showing your customer that you have a comparable price but a higher quality product, ie low price, high quality.
- {Perhaps this can be a way of safely entering into a market.]
- Beware, do not leave money on the table if possible. To know if the cost-based pricing method illustrated on this page does this, find out the highest your target will pay (ie the reservation price or walk-away price) for your product.
- After you know the highest your target will pay, calculate the highest tolerable cost price you should pay to ensure you remain profitable.
- Consider the retail price you will charge consumers directly as well as the realistic price that retailers are likely to charge consumers. Then consider establishing a Minimum Advertised Price (MAP) to protect your brand and other retailers.
- Distribution channels 101, distributors and knowing when to use them.
- Retailers really want to see your website and social media presence. Social proof is very useful to retailers.
- A new trend is to have a road rep, ie someone who literally travels throughout your country with samples with the hope of finding buyers. This is a new means of connecting with buyers since the influx of markets makes it difficult to meet many customers. The earnings of a road rep may come entirely from commissions.
- Consider your internal pricing policy. For instance, under what circumstances will you change prices in a market used to fixed prices? If the highest cost price scenario raises and I must use that option consecutively for a certain period beyond its otherwise random probable chance of being applied, I might want to raise prices.
- Wholesale payment terms
- Tier pricing establishes price tiers and is often used in wholesale pricing, an area in which sale volumes are considerably larger (than retail). Notice the volume ranges in the example immediately below.
Tier pricing should not be confused with volume pricing, which is more commonly used in retail (for which sale volumes are considerably smaller). - When approach sellers, get an advantage by introducing you and your company effectively.


